Frequently asked questions
Select "By the hour" on the booking form, enter your pickup location, choose a duration (2–12 hours), pick your date and time, then hit Search. You'll see available vehicles and pricing before confirming.
After booking, you can add stops through the app or share your itinerary with your chauffeur directly. You can also adjust your route on the go — your chauffeur is flexible and ready to accommodate changes.
Absolutely. Your chauffeur is at your disposal for the entire booked duration. You can add, skip, or rearrange stops at any time. Simply communicate your preferences directly with the chauffeur.
You'll receive your chauffeur's details (name, photo, phone number, and vehicle information) via email and app notification approximately 30 minutes before pickup.
You can call or message your chauffeur directly through the SuperRelax app. Your chauffeur will also have your contact information and will reach out if needed.
Yes. All SuperRelax chauffeurs are required to speak English. In many cities, chauffeurs also speak the local language and may be multilingual.
Yes. You can set an airport as your pickup location. Your chauffeur will track your flight and meet you in the arrivals hall with a name sign, just like our airport transfer service.
Yes. For multi-day bookings, please contact our concierge team who can arrange a dedicated chauffeur for the full duration. Multi-day rates are available for corporate and VIP clients.
Yes, subject to your chauffeur's availability. You can request an extension through the app or directly with your chauffeur. Additional hours are billed at the standard hourly rate.
Yes. Child seats (infant, toddler, and booster) are available in most cities at no extra charge. Add your request in the booking notes and specify the child's age. Please book at least 24 hours in advance.
